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James Green is a Sr. Director of User Experience at Visa, Inc. where he leads Visa’s Accessibility and UX Research teams. His team wrote Visa’s Global Accessibility Requirements and manages their intranet portal where a11y requirements, test cases, training, and tools are available to Visa staff globally. His team also provides live accessibility training and consulting to teams as needed. His UX research team runs Visa’s in-house Usability Testing Lab in Austin, TX.

James has worked in the technology industry for two decades, with more than half of that time focused on Accessibility. In 2007, he helped Visa produce the world’s first large commercial site that was WCAG 2.0 AA conformant while vetting the draft 2.0 requirements with a real-world development team.

James serves on the W3C’s Education and Outreach Working Group (EOWG) as an invited expert and the WAI Website Redesign Task Force facilitator. He is a Certified Professional in Accessibility Core Competencies *(CPACC), by the International Association of Accessibility Professionals (IAAP) as well as a Certified Usability Analyst (CUA) and Certified User Experience Analyst (CXA) from Human Factors International, and a Certified Scrum Master (CSM) from Scrum Alliance. He holds a B.S. Degree in Marketing and a B.S. in Finance, both from the University of Maryland.