Heidi Kelly-Gibson
VP Customer Experience & Engagement Management, Deque
Heidi Kelly Gibson leads global teams through complex accessibility implementations and digital transformations. With over 20 years of experience managing enterprise programs, building teams from the ground up, and driving organizational change, Heidi has helped Fortune 100 organizations turn accessibility from a compliance checkbox into a competitive advantage. She's been the "one person in the room" fighting for accessibility, the skeptical developer's advocate, and the executive translator who had to prove accessibility's business value with real metrics that moved budgets. As a certified accessibility professional (CPACC) and recognized thought leader, Heidi has presented at leading conferences and authored multiple publications on change management and accessibility strategy. She's deeply familiar with the exact challenges facing accessibility teams of one (the competing priorities, the push-back, the impossible workload) and has built frameworks and tactics specifically designed for resource-constrained teams at every organization size. Heidi is passionate about helping accessibility practitioners move from "shouting into the void" to actually changing organizational culture, one policy, roadmap, and metric at a time.
Classes
John Slatin AccessU 2026
- The Accessibility Team of One's Survival Guide: Governance, Remediation, and Proving Your Worth
- Q&A: Change Management in Accessibility