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Q&A: How Can We Measure Successful Inclusion?

taught by: Gareth Ford Williams

Session Summary

I will be talking about the different ways in which accessibility and inclusive design can be measured from a human rather than a compliance perspective.


Watch this presentation in the Knowbility Learning Center

When managing an inclusive design or accessibility programme, one of the hardest things to show is the positive impact your work has had.

This was the biggest problem I faced whilst managing accessibility at the BBC.

Compliance is compliance and is a great first step, but how do you know if the way it has been implemented is effective from a user outcome perspective?

For accessibility to be delivered successfully, everyone should have a designed experience that meets their needs, supports their user preferences, and gives them a comparative experience to other users.

These will be discussed using a mixture of tools and services available on the market as well as methods that can be implemented within an existing design framework.

Practical Skills

  • How to interpret the statistics that are already available to frame the opportunity.
  • Identifying and implementing qualitative approaches that ensure design decisions are informed and inclusive.
  • Give an approach using data tools that, when a product goes live, evaluate the outcome from an inclusive design perspective and ensure that audience expectations and been met and barriers have not been designed that exclude any users.