Onsite Registration Desk Guide
As a Registration Volunteer, you help set the tone for the whole event. Thank you for being here!
Registration Desk Locations & Hours
Monday, May 11th
Located in the lobby of Trustee Hall.
Tuesday, May 12th-Thursday, May 14th
Located in the lobby Ragsdale Center.
Let’s get this conference started! Here is your quick guide to getting everyone through the door and ready to learn.
Check-In & Badges
Welcome & Identify: Greet participants with a smile and ask for their name and participant role.
Volunteer Check-In
- Direct volunteers to the Volunteer Table located near the Help Desk to check-in, pick-up badges and verify volunteer role/assignments.
Attendees, Instructors, and Staff Check-In
- Locate their badge by searching in the stacks organized by participant role and sorted by last name.
- Once you have located their badge, hand them the badge, a lanyard, a conference program and other available conference materials.
- Note: Braille materials will be avaialable behind the registraion desk for those who requested them in advance.
- Once you have located their badge, hand them the badge, a lanyard, a conference program and other available conference materials.
- Not finding their Badge? Refer to Troubleshooting Missing Badges section below.
Troubleshooting Missing Badges
- Verify the spelling of their name and look one more time.
- Ask them: "Could you be registered under a different name?" and look once more.
- (Example: Matthew can be "Matt" or vice versa)
Unable to locate their badge?
Direct them to the help desk where a Knowbility staff member will assist them with verifying their registration and/or registering them for the conference and printing them a badge.
Providing Guidance & Connections
Most check-ins are quick, but you are also the "bridge" to the rest of the event. Whether you’re answering a quick question or making an introduction, you help our participants feel right at home.
Campus Directional Assistance
- For guests needing campus directional assistance, please connect them with an onsite directional help volunteer.
- If the registration desk is fully covered and time allows, you may choose to walk them to their destination.
Parking and Parking Permits
- Direct parking/vehicle registration questions the help desk volunteer who will assist them getting their vehicle registered for AccessU parking.
- Alternatively, if there is no line at the registration desk, you assist them in getting their parking permit.
- Refer them to the "Parking at St. Edward's University" section of the Hotels, Transportation and Parking page for the QR code to register their vehicle.
- Attendees will need their license plate number to register their vehicle. It's a virtual parking pass, and it is good for the duration of AccessU. They don't need to put anything on their dashboard after they register.
- Refer them to the "Parking at St. Edward's University" section of the Hotels, Transportation and Parking page for the QR code to register their vehicle.
- Alternatively, if there is no line at the registration desk, you assist them in getting their parking permit.
Meals and Refreshments
Gender Neutral Bathroom
Helpful Links
Think of the pages below as your ‘AccessU Cheat Sheet.’ You’ll find details on classes, shuttles, and FAQs here to help you guide guests and answer their questions with confidence.