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An Accessibility Frame of Mind: A Human-Centered Approach to Design Thinking

taught by: JoAnne Juett

Session Summary:

Design thinking is more than a process – it’s real aim should be the impact on the user - on what the user wants and needs. That frame of mind means that UX best practices should rest upon the value of inclusion, where the designs flow from myriad perspectives inclusive of different needs and capabilities. This session will give you the resources to think more broadly, embrace real and evolving differences across your users, and produce creative, diverse, and flexible solutions. We will engage in group activities that specifically focus on accessible ideation, that employ inclusive design tools, and that create personas and user stories that incorporate diverse capabilities. The goal of this session is to enable participants to experience the broad impact of inclusive design on themselves as well as a broader audience.

Description:

Design thinking is more than a process. It’s real aim should be the impact on the user - on what the user wants and needs. We should be thinking most about who we are creating for rather than what we are creating. That frame of mind means that UX best practices should rest upon the value of inclusion, where the designs flow from myriad perspectives inclusive of different needs and capabilities. Haven’t we been taught to create from what we know and what we have experienced? That’s a great start, but this session will help you to think more broadly, embrace real and evolving differences across your users, and produce creative, diverse, and flexible solutions.

In this session participants will learn about diverse capabilities and how to include them in the design phase of the product life cycle. They will learn about the significant impact for UX inclusive thinking can have. We will discuss universal design principles, and we will see the impact they have when included in UX best practices. Participants will be encouraged to think holistically as they increase their empathy for the diversity of their users.

Participants will have the opportunity for practical experience as they engage with the digital space in different ways, and they will learn how to overcome digital space accessibility challenges with their designs. Participants will get to practice new ways of getting and engaging with digital information through demonstrations and hands on activities. We will focus on group activities that practice accessible ideation and employ inclusive design tools and, both in the immediate workspace and in the results of their designs. Another activity will be for participants to create personas with diverse capabilities, and then to write user stories for them. Participants will also be given the resources to learn more about and how to work in the digital space with an inclusive frame of mind.

Practical Skills:

  • How to create diverse personas and user stories
  • How to ensure in inclusion in the design process
  • How to engage in accessible ideation