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Creating Empathy Labs

taught by: Crystal Baker & Lewis Phillips

Description:

Research clearly indicates there is a right way and a wrong way to create an awareness or empathy lab, and specifically related to simulation exercises. This session will showcase AT&T’s lab creation, the challenges they faced and their innovative solutions. Attendees will hear the pros, cons and precautions of creating an awareness (a.k.a. empathy) lab. An example of a lab proposal will be reviewed as well as discussing what it takes to put together a lab. AT&T’s lab items will also be on display to offer attendees a close-up experience and opportunity for interaction.

Practical Skills:

  • Pros, cons and precautions of creating an awareness (a.k.a. empathy) lab
  • Creating a proposal
  • What it takes to put together a mobile accessibility awareness lab
  • Demonstrating the lab

Prerequisites:

  • None