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Accessibility Website Overhaul

taught by: Jesse Quintanilla


Explain the cause and effect of how METRO got to the current state of having an accessible website.

METRO was getting requests from some of our visually-impaired customers to make the METROLift Trip Planner more accessible. This trip planner is from a third-party vendor who either didn’t understand the concept of accessibility or didn’t know how to make it meet the accessibility requirements. As time passed, we made no progress, but several of our patrons continued to complain on the lack of accessibility on the METROLift’s Trip Planner.

From this point forward, I worked with a team and one of my tasks was to research and test other transit sites for what level of accessibility they had. As I compared these different sites, I realized that METRO had been doing more work than the other transit sites to make our site more accessible. Although our original focus had been on making the METROLift Trip Planner accessible, we had now decided to undertake one of the agency’s biggest challenges in the history of this transit website—a complete overhaul to make METRO’s site meet the WCAG 2.0 level AA standard.

That’s when we also decided to invite the patrons who had originally complained to explain the issues they had and to work with us on the same team and test the site with us. We wanted to make sure that we met the WCAG 2.0 level AA and got the blessing of our patrons, too meet their needs.

Practical Skills:

  • Teaching class how an accessible website makes a site better for everyone, not just the visually impaired. An accessible site would reach a larger audience
  • Explaining how the actions of the public do impact a transit agency when it comes to accessibility
  • Showing how this is a culture change for an organization and how everyone will have to eventually get on board


  • None

Presentation Materials: