Jessica manages the User Research Program at BECU. She is completing her Masters in Human Centered Design and Engineering from the University of Washington June of 2020. Jessica is IAAP CPACC certified as of 2020.
Jessica leads the accessibility strategy for digital banking and is passionate about designing inclusive experiences and involving the end users in the process. Away from the office Jessica is a volunteer adaptive curling instructor with the Granite Curling Club and VA Puget Sound Recreation Therapy. When not at work or curling you can find Jessica playing with her 3 cockapoos in Seattle.