Elisa Kaplan Miller is an enterprise UX thought-leader who focuses on Agile/SAFe integration and other issues in the enterprise software development arena. A long time user advocate and audience detective, she is a passionate user-experience architect / user research specialist with broad experience in user experience research, content strategy, information architecture, and technical training across a variety of disciplines including banking/finance, healthcare, energy, semiconductors and high tech. Her professional toolbox contains many techniques for conducting quantitative and qualitative research for better understanding users. For last 20+ years, she has integrated her strategic approach with a business perspective. Since moving from journalism to user experience, she has provided the strategic link between business, marketing and technology.