Elisa Kaplan Miller is an enterprise UX thought-leader with focus on agile integration and other issues in the enterprise arena. Currently, Elisa is heading up a large transformation project to bring user experience to an older, enterprise software company. She is a long-time user advocate and audience detective; as well as a passionate user-experience architect / user research specialist. She has broad experience in user experience research, content strategy, information architecture, and technical training across variety of disciplines including banking/finance, healthcare, energy, semiconductors and high tech. Her professional toolbox contains many techniques for conducting quantitative and qualitative research for better understanding users.