State & Local Government: A Roadmap for Building a Successful Section 508 ICT Accessibility Program

Session Evaluation

Class description

Historically, US State and Local governments have struggled to address accessibility requirements in procurement and development as well as in getting ICT Accessibility compliance programs off the ground. When you add in the changes via the Section 508 Refresh, ADA Title II (that include, among other things, WCAG 2), increasing DOJ oversight, and the amplified flexing of digital access rights muscles – well – full-blown fear and ciaos can ensue for agencies.

Many agencies have ad-hoc piecemeal initiatives for projects here and there – but lack a cohesive holistically embedded program, and, an institutionalized culture of Accessibility inclusion. So ultimately, they suffer when the lone Accessibility standards-bearer/leader/activist moves on to another job or post.

In Deque’s spirit of ‘shifting left’ to get ahead of the competition, and based on our experience in facilitating agencies to establish successful implementations, as well as Katie’s 16 years of experience with US federal agencies (as one of the first Section 508 Coordinators), this talk will provide a high-level discussion of a Roadmap for how agencies can establish a phased-in, highly effective, fully comprehensive, strategically funded, policy driven, easily measurable and sustainable Section 508/ICT Accessibility Program office – that others may want to emulate.


Katie Haritos-Shea


May 18th, 2017


2:15 pm-5:30 pm

Class level


Class type



Business Strategy



Take Aways

  • This Intermediate to Advanced course is aimed at Accessibility leaders, policy analysts and implementers in state and local government agencies who want to build a successful comprehensive ICT Accessibility program. It can also be applicable, if modified, to private organizations and institutions of higher education.
  • This talk will present specific steps for leaders to take to improve their skills as they strive to gain a deeper understanding of what digital accessibility entails, including how to introduce governance, leadership and oversight; financial and strategic planning; compliance controls and artifacts; staff competency and professional development; as well as metrics and monitoring; into their budding or fragmented ICT Accessibility compliance programs.


Room TH 118

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