Sr. Director, Visa User Experience, Research & Accessibility
James Green is Sr. Director of User Experience at Visa, Inc. where he leads Visa’s Global Accessibility and UX Research teams and manages Visa’s Accessibility Portal, where Visa’s Global Accessibility Requirements, test cases, online training, and tools are made available to Visa staff globally. His team also provides live training, accessibility testing, tools, and consulting services to design, development, QA, and product teams across Visa. His UX research team runs Visa’s in-house Usability Testing Lab in Austin, TX.
James has worked in the technology industry for two decades, with more than half of that time focused on Accessibility. In 2007, he helped Visa produce the world’s first large commercial WCAG 2.0 AA conformant website while vetting the draft 2.0 requirements with a real-world development team. James serves on the W3C’s Education and Outreach Working Group (EOWG) and leads the WAI Website Redesign Task Force. He holds the Certified Professional in Accessibility Core Competencies (CPACC), Certified Usability Analyst (CUA), Certified User Experience Analyst (CXA), and Certified Scrum Master (CSM) certifications and earned a B.S. Degree in Marketing and a B.S. in Finance, both from the University of Maryland.