[Accessibility_sig] Overstock.com accessible?

[Bill.Woodland at tbpc.state.tx.us]

OK, saw it there..way down at the end.  I had checked the other 
commercials, but didn't think that a superbowl commercial would still be 
used this late in the year.  I had a little chat with one of their support 
people via their live chat facility.  It went like this:

Welcome to Overstock.com's Customer Service Live Chat! You will be joined 
with a chat representative momentarily.
Welcome to Overstock.com Customer Service, you are now chatting with Noah.
Noah: Thank you for visiting Overstock.com, my name is Noah. How can I 
help you ?
me: in the superbowl commercial, what is the significance of the 
wheelchair icon?
me: it's right at the end, with the overstock.com logo
Noah: I'll be glad to provide you with this information.
Noah: Its just the Overstock.com O logo.
Noah: The wheel represents the O circle.
me: but there's a wheelchair icon there
me: which is normally an indication of being handicap accessible
Noah: Yes that's right, anyone can purchase at Overstock.com.
Noah: However, the wheelchair commercial is just a logo of Overstock.com.
me: and you can only purchase from overstock.com via the internet, 
correct?
Noah: Yes that's right.
Noah: This is an online shopping site and customer's can purchase only via 
internet.
me: the wheelchair icon in an internationally recognized symbol. 
Overstock.com has decided to use it as part of their logo?
me: I don't see that symbol on the web site, I only saw it on that 
commercial.
Noah: I'm so sorry, I do not have more information regarding this, 
however, if you could provide me with your email address, I'll forward a 
request to our Research Team to calrify on this.
Noah: They'll get back to you by the next business day.
me: how about a phone number instead?
Noah: Also please provide me with that link where you saw the commercial?
Noah: Okay that too is fine, please provide me your contact number.
me: The commercials are listed here:
me: 
http://www.overstock.com/cgi-bin/d2.cgi?SEC_IID=19350&PAGE=staticpage&page_id=2440&TRACK=FOOT_OI_L2
me: the wheelchair icon is in the "NEW" superbowl commercial (wasn't the 
superbowl back in March or something?)
me: My name is Bill Woodland, and my cell phone number is 512-565-7946. 
I'd really like to speak to someone about that wheelchair icon, and also 
about web accessibility.
Noah: Sure, Bill I'm forwarding a request on your behalf right away.
me: Thanks, Noah. I have friends who are disabled, and I'm sure they would 
like to see Overstock.com improve their web accessibility.
Noah: Sure, Bill I'm forwarding this right away.
Noah: Is there anything else I can help you with?
me: Not at the moment, but thanks. 
Noah: Thank you visiting Overstock.com. Have a Great Day.


I'll let you folks know how they respond :)


Bill Woodland, Programmer V
Texas Building and Procurement Commission
Phone: 512-936-2901  Fax: 512-236-6166  Email: 
Bill.Woodland at tbpc.state.tx.us




"Bianca Taulman" <bianca.taulman at laf.org> 
Sent by: accessibility_sig-bounces at knowbility.org
10/31/2006 01:09 PM
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Re: [Accessibility_sig] Overstock.com accessible?






For whatever reason, they keep the commercials on the site if you're
interested.

http://www.overstock.com/cgi-bin/d2.cgi?PAGE=STATICPOPUP&STA_ID=6510



-----Original Message-----
From: accessibility_sig-bounces at knowbility.org
[mailto:accessibility_sig-bounces at knowbility.org] On Behalf Of Jon
Gibbins (dotjay)
Sent: Tuesday, October 31, 2006 12:30 PM
To: Discussion list for web and software accessibility issues
Subject: Re: [Accessibility_sig] Overstock.com accessible?

Charlene Zvolanek wrote:
> Just a cursory review using the HTML Validator 0.8.3.3 for Firefox,
reveals missing alt tags, depreciated tags, inappropriate attributes,
tables that get closed without ever being open, javascripts with no type
designation... 
> I would say that overstock.com would not meet the standards. 1199
errors reported.

10 errors, 1189 warnings (mostly unescaped ampersands), 406 access 
warnings, 1 JavaScript error, 12 JavaScript warnings... and that's just 
the home page. Not a good start, eh?

Missing alts, even on their logo and pecial offers! No heading elements.

Form fields not marked up as well as they could be. No indication of 
location when tabbing through a page that is a sea of links. Turning off

CSS is quite fun. Reliance on JavaScript in areas, including search
results.

Anyone else think that this is a "ha ha, we're better than Target" 
marketing approach?


Jon

-- 
www.november5th.net
www.dotjay.co.uk

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